Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Laneye Anzak

Laneye Anzak

July 6, 2026

5  out of  5
rating by Laneye Anzak
"Madeline, has been a huge help with transitioning from one agency to another. She helped through every step. I highly recommend her."
Profile photo of Ham Man

Ham Man

July 1, 2026

5  out of  5
rating by Ham Man
"I had great experience with this particular office to start the young lady who greeted me Sasha is exceptionaly friendly courteous and knowledgeable. I was then introduced to Alejandro who is also very amicable and knowledgeable. Alejandro gave me a quote and answered all my questions to the dot. I would definitely recommend such to any one looking for life insurance or possibly any other types of insurance."
Profile photo of Seth Garrone

Seth Garrone

July 1, 2026

5  out of  5
rating by Seth Garrone
"Alejandro and crew were fantastic! Some of the best customer service and transparency I have experienced anywhere period. Never thought acquiring insurance could be so easy, felt like when your Mom does your taxes with you for the first time. Specialized my quote for exactly what I needed and answered all questions and concerns. Thanks peeps, Keep up the great work!"
Profile photo of Devon Dischiavo

Devon Dischiavo

July 1, 2026

5  out of  5
rating by Devon Dischiavo
"Sasha was a big help! Great customer service !"
Profile photo of Ann Harlan

Ann Harlan

June 26, 2026

1  out of  5
rating by Ann Harlan
"Alejandro has been extremely difficult to communicate with. I have called and left messages numerous times recently and he usually does not return my call. He missed two phone appointments with me and has not followed up with information he promised to get. Wouldn't want to have to deal with him if I had an accident or homeowners claim."
We responded:
"Ann, I am extremely sorry to hear how unhappy you are with your interaction with us here at Bernal-Herrera State Farm Team. We understand the frustration you must be feeling, and we truly apologize for falling short of your expectations. I appreciate the feedback as it allows us to apply what we learned and take the necessary steps to ensure it does not happen again, so thank you for taking the time provide the feedback."
Profile photo of Lisa Maria Contreras

Lisa Maria Contreras

June 26, 2026

5  out of  5
rating by Lisa Maria Contreras
"I'm so happy with my decision to switch to State Farm for auto insurance! Special thanks to Madelynn who assisted me with setting up coverage that fit my needs at a lower cost! You should give her a call !"
We responded:
"Thank you for the amazing review, Lisa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Dulce A

Dulce A

June 25, 2026

5  out of  5
rating by Dulce A
"Definitely recommend this office for all of your insurance needs. Mayra was very helpful ! I was very satisfied with the customer service . ☺️"
We responded:
"Dulce, thank you for your wonderful review of Mayra's service I appreciate you taking the time to let us know how we are doing. Thank you! "
Profile photo of Melinda shosie

Melinda shosie

June 23, 2026

5  out of  5
rating by Melinda shosie
"I visited the office and was assisted by Mayra. She was incredibly knowledgeable, professional, and friendly."
We responded:
"Melinda, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Alejandro Bernal-Herrera’s Team is just a call or email away!"
Profile photo of Ronel Huysamen

Ronel Huysamen

June 15, 2026

5  out of  5
rating by Ronel Huysamen
"Alejandro took the time to explain in detail and make sure we got the best coverage for our personal needs!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Kamri Reid

Kamri Reid

June 5, 2026

5  out of  5
rating by Kamri Reid
"Madelynn has been an excellent agent and saved me so much money on my monthly car insurance. She made the switch so easy, I was able to do everything right from home! So happy to be with the Bernal-Herrera team. Thanks Maddy!"
We responded:
"Hi Kamri, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. If you ever need anything please don't hesitate to reach out to our team. We're here for you anytime!"
Profile photo of Randy Johnson

Randy Johnson

June 2, 2026

5  out of  5
rating by Randy Johnson
"Madelyn was just the agent I needed. I moved from Seattle down here to Green Valley AZ and she handled all my insurance needs. I was apprehensive about getting it all changed over down here and she took care of it amazingly. Thanks again for all your help."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Alejandro Bernal-Herrera’s Team here in Green Valley . "
Profile photo of Susan Lubeck

Susan Lubeck

April 7, 2026

5  out of  5
rating by Susan Lubeck
"Veronica was very knowledgeable and the nicest young lady. She answered all my questions helped me with the State Farm app
and even helped me pair my new phone
Superb service 5 star"
Profile photo of Adrianah Crossland

Adrianah Crossland

April 7, 2026

5  out of  5
rating by Adrianah Crossland
"Just sat down with Maddy & she was able to save me money on my auto policy switching to Statefarm from Root. I thought I wasn't insurarable due to me having a Hyundai + my not so great driving record, but she was able to advocate for me behind the screen and tell me what the best options are. I don't know much when it comes to how auto insurance works but after speaking with her, Im walking away knowing a lot more. Thanks Maddy! I've never had a specific agent to go to, but now I do."
Profile photo of Ralph Karch

Ralph Karch

March 23, 2026

5  out of  5
rating by Ralph Karch
"Veronica, is very knowledgeable, answered all our questions regarding our Home and Vehicle Insurance Policy. Printed out the required forms and we left happy with Veronica as our new Agent."
We responded:
"Dear rkarch1, We appreciate the time you took to give us such a great rating! It is truly touching to know you think so highly of us! As always, our team is looking forward to your next visit. See you soon!"
Profile photo of Josh Kalos

Josh Kalos

March 22, 2026

5  out of  5
rating by Josh Kalos
"Madelynn had phenomenal customer service! She made the switch to State Farm super easy without having to navigate endless menus, while offering better coverage with a lower car insurance premium."
We responded:
"Hey Josh, Thanks for the kind words! We love that you had such a great experience! Thanks for sharing! We truly value your recommendation and are confident we can continue to provide excellent service in the future. Please let us know what we can do for you in the future."
Profile photo of Lillian Rouly

Lillian Rouly

March 7, 2026

5  out of  5
rating by Lillian Rouly
"Veronica has always been really helpful and friendly. This time she even saved us money as well. Kudos to State Farm and to Veronica!!"
We responded:
"Lillian. thank you for your kind review of State Farm Agent Alejandro Bernal-Herrera’s Team. We appreciate it!"
Profile photo of Eileen Foresman

Eileen Foresman

March 5, 2026

5  out of  5
rating by Eileen Foresman
"friendly and knowledgeable assistance from staff, answering all my questions and payment options"
We responded:
"Hey Eileen, We are grateful and appreciate the time you took to leave your review. We value your feedback and look forward to seeing you again soon! As always, our team is looking forward to your next visit. Please let us know what we can do for you in the future."
Profile photo of Joan Hasouris

Joan Hasouris

March 5, 2026

5  out of  5
rating by Joan Hasouris
"Sacha did a great job fixing my problem lm"
We responded:
"Joan, thank you for the feedback! We love to hear from our customers!"
Profile photo of Daniel Schubach

Daniel Schubach

March 2, 2026

5  out of  5
rating by Daniel Schubach
"Sasha did an awesome job and took care of everything I needed done."
Profile photo of Patricia Turley

Patricia Turley

February 26, 2026

5  out of  5
rating by Patricia Turley
"Veronica was delightful to work with. Alejandro was also available to answer questions. The final policies that I purchased met all my needs and were signicantly less expensive than my previous policies with a different insurance company. I am very happy to have switched to State Farm."
Profile photo of Edie Webber

Edie Webber

February 25, 2026

5  out of  5
rating by Edie Webber
"Once again, Sasha was so very helpful and understood what I needed. She is such an asset to your office! Thank you! My car insurance is now easier to deal with and less expensive too!"
Profile photo of Holly Skelton

Holly Skelton

February 23, 2026

5  out of  5
rating by Holly Skelton
"Excellent service! Easy to work with and very efficient. Highly recommend!"
Profile photo of Rick Layne

Rick Layne

February 19, 2026

5  out of  5
rating by Rick Layne
"Great customer service. We had changed insurance companies away from SF for family reasons a few years ago but I needed an old report. Even though we were 'non-active' clients, Madelynn took the time to research records thru corporate and provide us the requested info. Many thanks!"
Profile photo of Kai

Kai

February 19, 2026

5  out of  5
rating by Kai
"Maddy was super helpful and made the switching process of switching over from Geico painless!"
Profile photo of Teri Barber

Teri Barber

February 17, 2026

5  out of  5
rating by Teri Barber
"The best experience ever with an insurance company. Immediately made us feel connected. Professional, friendly, and efficient service."